Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. If it has already expired, please call 0345 678 9088 to arrange a renewal. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. Your older person's bus pass is valid for four years. You will need to apply to your new local authority for a new pass. Your bus pass will be renewed automatically. Renewing your Bus Pass. For assistance with new applications: (Click the arrows below to reveal the answers). Blackpool: Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. Disabled person's bus pass There's no central provider of the disabled person's bus pass. Login to renew or manage your Bus Pass and to keep your details up to date. *A. What should I do? These cookies will be stored in your browser only with your consent. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. Renewing, updating or cancelling a bus pass. You may need to provide proof of your new address. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. But opting out of some of these cookies may affect your browsing experience. What is the cause of the card not working? You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. passes that expire between January and March are in the process of being issued How did the American colonies actually win the war and gain their Independence from Britain? Passes that were automatically renewed should be received by 1st March 2023. We will either renew your bus pass automatically or send a letter that tells you how you can renew it. In the unlikely event that your pass does not arrive, you should call 01452 426265. If you have not received either a letter or full pack call us straight away on 01452 426265. What happened to the baby in Joy Luck Club? Blackburn with Darwen: Do not include common words or names. On National Rail services in London, travel free after 9:30 weekdays, and any time on weekends and public holidays. You should have receive your renewal form by mid-February. If you have not received this letter, call us straightaway on 01452 426265. Your browser does not allow scripting so some of the features of this page may not work. You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. To be eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability. Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. A 5 administration fee will be required for a replacement bus pass. In the unlikely event that your pass does not arrive, you should call. This cookie is set by GDPR Cookie Consent plugin. This You can apply for your renewal bus pass online. Cumbria: LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. You may be eligible for financial support. All rights reserved. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. How long does it take to renew an older persons pass? It does not store any personal data. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. You will need to apply to this authority for a new pass. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Where can I get a bus pass for an older person? Age-related pass or vouchers. My new bus pass has been refused by the driver. The pass is valid for the journey being undertaken, for example at the right time of day. Customers will receive their new pass to the registered address at least1 week before their current pass expires. The passes will be sent out automatically but people should call the bus renewal hotline . You can find your renewal code located in the box towards the bottom of your renewal letter. Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. How does violence against the family pet affect the family? You can apply for your renewal bus pass online. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. Residents are. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. All content 2023 Southend-on-Sea City Council. Please check with the county council in the area you plan to visit. Our free email alerts will help keep you up to date with the things that matter to you. The cookie is used to store the user consent for the cookies in the category "Other. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. It is not valid in Wales* or Scotland. with no need for anyone to fill in any forms or submit any photographs. Unable to drive for reasons of medical fitness. Apply for your bus pass by visiting the GOV.UK website. You also have the option to opt-out of these cookies. Companion passes are automatically renewed at least 2 weeks before they are due to expire. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY Essex County Council is not responsible for this. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. It tells you about: Bus passes are issued for up to five years. You will need your bus pass number (printed on the front of your pass) and up to date evidence that you are still eligible for a disabled person's bus pass. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Bus If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. If you have any questions, please contact Essex County Council by calling0345 743 0430. current pass expires so pass holders dont need to do anything, just wait for a Applicants can enter in their postcode online and will be given the contact details of their local council. Calls from mobiles are likely to be considerably higher than those from landlines. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. Most young disabled (under 16) pass holders should have received a short form to return. N94. I currently have a disability-related bus pass with companion entitlement. What do I do about my concessionary bus pass? Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. If you have moved address since receiving your bus pass, please notify us of your new address . This cookie is set by GDPR Cookie Consent plugin. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. Currently this is at age of 66. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. Your new pass will be not sent until a week before your old. There is no need to contact us until we get in touch with you. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. If you have an older person's pass that expires in the next two months renew online with the following links: -. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Analytical cookies are used to understand how visitors interact with the website. You do not need to reapply for your bus pass. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. However, GCC has not been involved in this. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. Alternatively you are able to renew your vouchers online. If your pass has been stolen, you should call 0345 200 0388 to replace it. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. I have applied for my new bus pass, what should I do with my current pass? Continuing eligibility for a pass issued due to a . These pages are for East Sussex bus pass holders. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. How do I apply for a disabled persons bus pass? We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. You should allow 6 weeks for your application to be processed. Copyright Lancashire County Council 2022. Dont include personal or financial information like your National Insurance number or credit card details. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. Lee 2 Are senior bus passes renewed automatically? What should I do? It is no longer. Can I use my pass on Trains? You need to check the expiry date and apply to the council for a new one if you're is due to expire. Your new pass will be valid for 2years. Elderly and many disabled people in Tyne and Wear who are entitled to a free bus pass now have their smartcard renewed automatically - so long as it has been used at least once in the last year. If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. In London, you can use your card on buses but not on the Underground Train services. If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. Learning impairment that has resulted in an arrested state of development before adulthood. If you move address, update the details on your bus pass at least three weeks before the renewal date. Applicants whose pass was issued due to a disability will continue to be automatically renewed. It costs 10 for a new card. The county council will not reimburse you for any charges levied by medical specialists or advocates. Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. Changes to personal details Can I use my pass on Trains? However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. 3 Post office. My new bus pass will not work when I place it on the smart card reader on the bus. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. This can be your email address or set to something memorable for you. However, you may visit "Cookie Settings" to provide a controlled consent. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. These cookies track visitors across websites and collect information to provide customized ads. If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. Please let us know if you no longer require a bus pass. If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. Other Scottish passes arent accepted on the trams. If you have not received your renewal form, please contact our information line on 0345 600 0659. If you currently receive Travel vouchers you will receive a renewal form at your registered address. There is no need to contact us until we get in touch with . If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. Essex County Council is required to ensure that it only issues passes where it is satisfied that the criteria has been met. These are mostly people who have held a bus pass since at least 2008 and will now be . Where you caught it and at what time, along with your destination. How do I renew my bus pass in Northumberland? Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. Using your card. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. The cards offer older and disabled people free travel in the capital Collecting an application form from your local library. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. Your bus pass will be renewed automatically. Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas. You will need to renew manually which you can do online: Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry. So, to find out if you're eligible and where to apply, get in touch with your local council. You should have received all the information you need by now. No. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. system now generates new passes automatically at least a fortnight before the For further information see www.gloucestershire.gov.uk/fairprocessing. I have not had an automatic renewal what do I do? Please still, Older Persons bus passes will normally be automatically renewed. I am an age-related bus pass holder and my current bus pass is due to expire soon. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. Can I use my disability-related with a companion bus pass in other parts of England? You won't need to renew your bus pass when it expires. If you live in England and are of retirement age or an eligible disabled person, you are entitled to an English National Concessionary Bus Pass. You will need to pay 10 to replace this pass. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. You should continue to use your current pass, but then cut it up once your new pass arrives. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. You have moved since your last bus pass was issued and not informed us. As a general rule, it is usually cheaper to call during the evenings and weekends. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. If your current bus pass is due to expire within the next month, this is an indication that we . This should include: -. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. Have you moved? Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. 1 week before current vouchers expire. If you have any questions, you can call us to discuss your application on 0345 200 0388. Youll need to provide proof of identity. This form can be completed and returned in the envelope provided with your form. I have moved out of Gloucestershire. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. We will post your renewed bus pass 18days before the old one expires. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. Username Password Forgotten your Password? Disability-related passes can be valid for 1 - 5 years. Before your pass expires, we may send you a letter inviting you to renew it manually. If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. Age-related passes will be valid for five years. The cookie is used to store the user consent for the cookies in the category "Analytics". Open all. Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. If you do not receive your new pass please contact our information line on 0345 600 0659. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. Some bus services are changing. Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. Will receive a renewal form, as evidence is required to obtain a new pass. Customer who lives in Gloucestershire, but near Welsh border can use their pass to get to near Welsh Towns Chepstow or Monmouth but not to travel on around Wales. If you cannot apply online for any reason please contact us. No, concessionary bus passes are not accepted on the night Buses. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. If you dont provide us with evidence, your new pass will be delayed. igo card for 11 to 16 year olds. Please note you will require your customer number to complete the form (This can be found on your renewal letter). This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. Read and contribute to the 20 readers' comments . applies to approximately 12,000 people, the vast majority of whom are Please provide them with as much detail as possible about the journey you wished to make. Auto-renewal for an older person's bus pass. An older persons bus pass has exactly the same benefits as a disabled persons pass. We apologise for any inconvenience that this situation may have caused you. How long will my new bus pass be valid for? Typically, we will automatically renew passes for people with visual impairments and hearing impairments. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. Travel scheme passes due to expire on Monday March 31 will be replaced by a new pass valid until June 2019. Apply for a new age-related pass. Apply for or renew your bus pass. If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. You can apply for a replacement bus pass by filling in the lost bus pass application form. If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. This cookie is set by GDPR Cookie Consent plugin. This website uses cookies to improve your experience while you navigate through the website. Daily fare: $2.00. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility.